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(901) 754.6510 [email protected] 9363 Marbella Cove, Cordova, TN 38018

Resources

Resources

Explore Tools & Support to Get the Most from Your Security System

Whether you need to change your battery, download user guides, schedule service, or ensure your system stays reliable with technology checks—our Resources hub brings all options together. Backed by our decades of local expertise, this section empowers you to stay secure and connected with ease.

Ongoing nationwide infrastructure upgrades in wireless technology demand increasing operating expenses and other fees. We work hard to absorb these added expenses but occasionally we are forced to pass on a portion of the cost to the end user. Effective October 1, 2019, all customers will be billed a recurring technology assurance fee of $1.50 per month. This will help us continue planned upgrades well into the future and ensure that our services are as fast and reliable as possible.

How To Replace Your Main Battery

All modern alarm systems rely on a backup battery to operate in the event of a power outage. Although the battery lasts for years receiving a constant charge in standby-mode, eventually it will need to be replaced. Most alarm systems alert you when the time has come to replace the battery and many people choose to have a service technician replace it while performing a full system check. But replacing your main backup battery is a quick and simple process that can be done without a service call, saving you time and money. The following steps can be taken to replace it to help ensure your system continues to operate at its full potential.

Warning: Alarm system lead-acid batteries contain toxic chemicals that can cause skin irritation and other dangers when mishandled. Extreme care should be taken when handling lead-acid batteries, including wearing gloves and safety glasses.

Location of the main battery

The main backup battery is located inside the main alarm control box, usually sitting at the bottom of the cabinet. If more than one battery is used by your alarm system, we recommend replacing them both.

Step 1: Carefully remove the old battery

The battery is connected to the alarm system by two wires, colored red and black. The connections are simple slide-on plugs. Simply grasp each connector one at a time with your thumb and index finger and pull it away from the battery.

Do not attempt to disconnect the battery by pulling on the battery lead wires themselves because doing so can damage them.

The battery is now detached from your alarm system. Please do not discard the old battery by simply throwing it into the garbage because batteries contain toxic chemicals harmful to the environment. Instead, place the battery in a box or plastic bag and take it to your nearest recycler. You may also bring it to our office for a low priced exchange for a brand-new battery. We have partnered with a local environmentally-responsible recycler to handle all of our battery waste.

Warning: The lead-acid battery is very heavy and dropping it can cause personal injury. Use extreme care when handling it.

Step 2: Install the new battery

Remove any packaging and protective coverings from the new battery. Be sure the metal battery terminals are clean and clear of debris. Place the battery inside the control box so that it rests securely at the bottom of the cabinet.

Find the battery leads to your alarm system that you previously disconnected and reconnect them to the new battery. Be careful to match the RED wire to the RED battery terminal, and the BLACK wire to the BLACK battery terminal.

Warning: Reversing the wiring leads to the battery can cause permanent damage to your alarm system.

Step 3: Finish up and run a system test, if needed

That’s it!

Make note of the date of the new battery install and close your control box. For your safety, the battery must remain inside the metal enclosure and the door must remain closed.

There are no special steps you need to take for the new battery to begin delivering backup power to your system. However, your alarm may continue to indicate battery trouble for up to 24 hours after you replace it. To force a manual battery test now (not recommended), consult your user guide or call our office.

At this time, you may wish to perform a system test to ensure everything works properly. Consult your user guide or call our office for information about system tests.

Toxic chemicals in old alarm system batteries can foul the soil and poison ground water, ruining the environment for all of us. We are committed to reducing the amount of this waste, so you may bring your old battery to our offices in Cordova, TN for disposal. You will receive a discount when purchasing a new battery from us. We will then, in turn, deliver your spent battery to our partnered recycler.

Prepare your old battery for recycling

  • Always wear gloves and safety glasses when handling spent lead-acid batteries.

  • After removing the old battery from your system, place it in a plastic bag or box to reduce the chance of contamination from any seeping corrosive chemicals.

  • Deliver the spent battery to your local recycler for disposal, or exchange it at our office for a brand-new battery. You will receive a discount for the new battery.

Local Battery Recyclers

The following recyclers meet all local, state, and federal standards governing the disposal and recycling of alarm system batteries. This includes all current EPA standards as of January 1, 2016. Protection Unlimited, Inc. believes that all of these recyclers are the last word in your battery recycling concerns and are suitable for receiving your spent batteries:

If you’ve misplaced your alarm system’s user guide you can download a new one. All user guides listed here are in Adobe portable data format (PDF) and you’ll need a reader that can view them.

To download and install the newest version of Adobe Reader, click here.

Finding your alarm system’s model number

Nearly all alarm systems have a wiring diagram and other information printed on the inside of the main control panel’s door. Once you have the model number of your system, you can click the appropriate link below to download your new user guide.

Ademco / Honeywell

Apex

Aritech

Caddx / GE Interlogix

DSC

FBI

HAI

Moose / Sentrol

Napco

NuTech

Radionics

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